Returns & Exchanges

At Silverback Bikes, we stand by the quality of our gear and offer a 30-day return window for all unused products in their original packaging. Whether the frame size isn't right or you've changed your mind, we are committed to getting you back on the trail with the perfect setup.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Securely pack your items in their original shipping box, ensuring all tags, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5-7 business days.